Email marketing tool is blocked

[LaFocaHouse]

Good morning, I received this message:
Email has been suspended due to a complaint directed to the HubSpot abuse desk. You will not be able to send emails via HubSpot.

I have a free account. But is there any way to fix it, unblock account etc?

[karstenkoehler · Accepted solution]

Hi @LaFocaHouse,

This is unfortunately, as the status message says, not possible. On the free CRM, it's not possible to appeal a suspension. You can still use the other tools in HubSpot but the email ban is permanent.

You can find out more about this here: https://knowledge.hubspot.com/email/why-is-my-email-suspended

Best regards!

[LaFocaHouse]

Thank you very much for your reply.
So I have a few options, either through this account I switch to the paid one so I can appeal, or create another account with another e-mail and then associate the company e-mail?
Thanks again