Email integration is showing another users as sending the email

[LDaniels]

I have a technical clitche I believe. I am sending emails our of my outlook with the email intergration in Hubspot as my own work email.

When it's being sent, in Hubspot, it's showing being send by someone else.

I have verified they are not connected to the contact or company in Hubspot in any way.

[RCanipe]

I am also having this problem.  I integrated my hubspot email with my gmail account, but when I send emails the email shows "Raechel Canipe sent from synapsefl.com (brett.maternowski@synapsefl.com)".  I have removed and restored the integration multiple times but the problem persists.

[DianaGomez]

Hi @RCanipe,

Thank you for reaching out! If you are still running into this issue, I would recommend connecting with HubSpot Technical Support, as Support is included in your subscription and they will be able to provide real-time assistance for this matter, where you are able to share screenshots and further information about this.

Thank you,
Diana

[Josh · Accepted solution]

Hi @LDaniels,

That is odd. Can you check to see that the correct user is logged into the HubSpot extension? Potentially another user is logged in and when the email is tracked it is associating it with them? You would check this directly from Outlook in the extension setting.

Josh