I am currently experiencing issues setting up my email inbox correctly in HubSpot and am seeking your assistance.
So far, I have linked both my Gmail address and my business email address to the HubSpot CRM. However, when I click on the "Inbox" tab within the CRM, no emails are displayed. I am able to send emails directly from a contact or company record, and these emails are successfully delivered to my clients. However, whenever a client replies, I do not see these emails in my HubSpot Inbox.
I am attaching a screenshot that shows what my email settings currently looks like.
I urgently need support for my business email communication and would appreciate any suggestions to resolve this issue.
HubSpot now has a beta that is not an inbox but at least a central view of all logged personal sent emails and replies to them:
Connected Email
Emails index page
December 3, 2024
What is it?
We’ve built the emails index page, where you can bulk manage your portal's 1:1 emails.
Why does it matter?
The emails index page now offers a centralized location to manage email engagements across senders and recipients, unlocking bulk data management activities such as deleting unwanted emails from your CRM.
How does it work?
Navigate to any CRM index page such as contacts.
Use the drop down in the top left of the page to select “Emails”.
Use all of the out of the box index page features to access the emails you are looking for: Advanced filters, Edit columns, Add views, Select all, Delete, etc.
If you accidentally delete emails, use the actions drop down in the top right to restore records.
Once opted into the beta, you can use the 'Advanced filters' on the emails index page to filter for emails where 'Activity assigned to' is yourself, then clone and save the view for easy access:
Have a great day!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
HubSpot now has a beta that is not an inbox but at least a central view of all logged personal sent emails and replies to them:
Connected Email
Emails index page
December 3, 2024
What is it?
We’ve built the emails index page, where you can bulk manage your portal's 1:1 emails.
Why does it matter?
The emails index page now offers a centralized location to manage email engagements across senders and recipients, unlocking bulk data management activities such as deleting unwanted emails from your CRM.
How does it work?
Navigate to any CRM index page such as contacts.
Use the drop down in the top left of the page to select “Emails”.
Use all of the out of the box index page features to access the emails you are looking for: Advanced filters, Edit columns, Add views, Select all, Delete, etc.
If you accidentally delete emails, use the actions drop down in the top right to restore records.
Once opted into the beta, you can use the 'Advanced filters' on the emails index page to filter for emails where 'Activity assigned to' is yourself, then clone and save the view for easy access:
Have a great day!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
For a personal connected email address, there is no inbox in HubSpot. HubSpot assumes that you are still using your email client (Microsoft Outlook, Gmail or similar) alongside HubSpot. It's not possible to access incoming emails to your connected personal address in HubSpot.
For team email addresses, incoming emails will be stored in a conversations inbox and accessible to all users who have inbox access. The conversations inbox is meant as a shared channel for incoming requests that do not have a dedicated recipient yet but are sent to team addresses (sales, support, contact etc).
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
