Account & Settings

KNowak1
Member

Email address

Hi, 

My company asked me to use at first my personal email address on Hubspot but now I want to use my pro one. I've followed the whole process, they are sending me an email to my pro address to confirm...I do it and it says that this email address does not exist ! even though they have just send an email on it. Can someone help please ?

Karine.

0 Upvotes
2 Replies 2
MiaSrebrnjak
Community Manager
Community Manager

Email address

Hi @KNowak1,

 

Thank you for reaching out to the Community!

It seems that your company is trying to add your business email address as a user in their HubSpot account, is that correct?

Could you make sure that a super admin in the account has followed the instruction in this article?

If they've followed these steps and you're receiving the right invite email, but getting an error after you've clicked on the invite link, could you please make a screenshot of the error message and share it with us? Thank you! 

 

 

I wanted to mention that you can also update the email address of an existing user in case you'd like to keep your current user account and just replace your personal email address with the business one. You can find the instruction on how to do that in this Knowledge base article.

 

Cheers
Mia, Community Team


Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, indem du deine Spracheinstellungen änderst


Did you know that the Community is available in other languages?
Join regional conversations by
changing your language settings

KNowak1
Member

Email address

Hi

Thanks for your reply.
That's what I'm trying to do update my adress account. I follow all the steps and it does not work. They send an email to my new adress and then it says that the same asdress does not exist...

Karine
0 Upvotes