Email Deliverability

[RFortuna]

Hi,
My email sending was suspended after a recent campaign that generated a high hard bounce rate. I have already reviewed my entire contact base and confirmed the following:

• I am using a small B2B list with 351 contacts.

• All contacts are clients or active business relationships.

• No purchased lists or external sources were used.

• There are no invalid emails, hard bounced contacts or duplicates in my CRM.

• I exported, checked and cleaned the full database.

• I also created a warm-up segment of engaged contacts (recent opens/clicks) to resume sending safely.

I kindly request that my account is reviewed and the email sending block lifted so I can restart campaigns gradually, beginning with the engaged segment.

If you need any additional details, I can provide them immediately.
Thank you for your support.

[MuhammadAmjad]

Hi @RFortuna ,

I understand how frustrating this is. Since you've already cleaned your list and done the legwork, here's what typically helps:

1. Check the suspension email banner - it tells you if it's temporary or permanent. If temporary, there's usually a timeline for review.

2. Contact HubSpot support directly through the in-app chat or email. That's the only way to get your account reviewed for reinstatement. Provide them the same details you shared here - the list size, your validation process, and the warm-up segment you created.

3. In the meantime, you can keep using other HubSpot features, just not the email tool. Consider this a reset and plan a stricter warm-up when you get access back.

4. Going forward, monitor your bounce rates closely and segment engaged contacts separately before big sends. A high hard bounce rate usually signals list quality issues to HubSpot's system.

The support team can review your account history and lift the block if they see your list is legitimate.

[karstenkoehler · Accepted solution]

Hi @RFortuna,

The community is unfortunately not the right place for this. This is a public forum for discussion, not HubSpot support.

Since you're apparently on a paid subscription, I'd recommend you to reach out to support directly in-app via chat or email - unless you see different instructions in the email suspension banner.

If the banner says that the suspension is permanent, then unfortunately exactly that is the case, see also here: https://knowledge.hubspot.com/marketing-email/why-is-my-email-suspended

You can continue any not blocked features but not the email tool.

Best regards!