Domain & URL Link Missing on Settings

Highlighted
Occasional Contributor

I am trying to change my primary domain and every help article I see references a Domain and URL link on the settings page. I do not have that link and I can't find a way to make this change. My company changed domains from @therisebusiness to @risenowpayments and we've updated our email addresses, etc. but the account still is associated with our old domain. Please help. Thank you!

Reply
0 Upvotes
7 Replies 7
Community Manager

Hi @stacycs,

 

If you aren't seeing the domain and url settings within your settings, you may not have proper permissions to view that part of the portal. I would recommend reaching out to your super admin to check your permissions.

 

Additionally, if your website is hosted by HubSpot you should have access to HubSpot Technical Support. They should be able to assist you with this matter as well.


Did my post help answer your query? Help the Community by marking it as a solution
Reply
0 Upvotes
Occasional Contributor
I am a super admin.
Reply
0 Upvotes
Occasional Contributor

And my website is not hosted with you all. So not sure where to go from here.

New Contributor

I have the same issue and I am also a Super Admin.

Reply
0 Upvotes
Community Manager

Hi @Bweber,

 

I would recommend connecting with Technical Support to talk through this matter.

 

Thank you,
Jenny


Did my post help answer your query? Help the Community by marking it as a solution
Reply
0 Upvotes
New Member

I'm having the same issue with the Domain & URL missing, but I am not a paying customer currently.  Am I able to still get some assitance?

Reply
0 Upvotes
Community Manager

Hi @wadewyant,

 

Can you confirm you are trying to update the information outlined here? If so, can you please send along screenshots of what you are seeing in your account when you look for this? Additionally can you please confirm all users in your account are seeing this?

 

Thank you,
Jenny


Did my post help answer your query? Help the Community by marking it as a solution
Reply
0 Upvotes