Does Hubspot support (.Africa) as a Top Level Domain

SOLVE
MSale
Participant

I am trying to register a new account with .Africa as the domain name the email ends with @Lioness.africa

The email never comes through (Yes i have checked all the spam filters folders on email and server) 

It looks like they append an (.) to the end of the email adress ???

0 Upvotes
1 Accepted solution

Accepted Solutions
TiphaineCuisset
Solution
Community Manager

Hi @MSale 

 

Thank you for your reply. 

 

We were able to check your email on the back end and we can see that it was originally bounced on the 25th of November with the following explanation from your server: 550 no mailbox by that name is currently available

 

I'm thinking that it could be that the email address wasn't completely active at that time - I've gone ahead and unbounced the address, can you try again? It should work now

 

Thank you!

Best

Tiphaine


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4 Replies 4
TiphaineCuisset
Community Manager

Hi @MSale 

 

Thank you for reaching out.

 

Do you mean a new HubSpot account or a new user with a .africa email address in your existing HubSpot account? 

 

Can you send me a DM with the email address? 

 

Thank you

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


0 Upvotes
MSale
Participant

Hi Thanks for the reply 

address is xxx  I am not receiving the activation email, i have checked all the Junk folders

0 Upvotes
TiphaineCuisset
Solution
Community Manager

Hi @MSale 

 

Thank you for your reply. 

 

We were able to check your email on the back end and we can see that it was originally bounced on the 25th of November with the following explanation from your server: 550 no mailbox by that name is currently available

 

I'm thinking that it could be that the email address wasn't completely active at that time - I've gone ahead and unbounced the address, can you try again? It should work now

 

Thank you!

Best

Tiphaine


Saviez vous que la Communauté est disponible en français?
Rejoignez les discussions francophones en changeant votre langue dans les paramètres !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !


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MSale
Participant

Thank you very much, it worked.

We did have a problem with full mailbox on the 25 Nov