Do not have Access to the Email associated with my Account

[STorti0]

PLEASE! looking for help.  I cannot get any phone support and I have lost access to the email associated with my Hubspot account.  I put in years of data and accounts into it and I no longer have access.  I stopped using it when I left an organization and I have so many connections, emails and contact info in there and everytime I try to loggon it says my account hasn't been logged in in a while so I need to reset my password.  When I go to reset it it goes to an email that is no longer valid.  I HAVE NO WAY TO LOGGIN.  Please looking for some assistance.  I just have no way of recovering it, it's my account, my old email.  I know the password and email but it still won't let me in.

How do I get access!? 

[TiphaineCuisset · Accepted solution]

Hi @STorti0 

Thank you for reaching out. 

Can you submit the form at the very end of this article? Someone will be in touch. 

Thank you

Best

Tiphaine

[JHarris72]

I have this same problem, I need help urgently to resolve this. I have already submitted a form. Please can someone get back to me on this asap.

[STorti0]

Will do, thank you.

[STorti0]

Hi I submitted that on Wednesday but I haven't got anything back.  How long does it take?  I didn't get a confirmation that it sent either. 

[jennysowyrda]

Hi @STorti0, 

I'm going to have a member of the team connect with you directly for next steps. It looks like your form submission didn't go through, but you'll be hearing from a member of the team shortly.

Thanks,

Jenny

[hellohelloeliza]

Would love to know the solution of this. We have a manager locked out of their account and we need to either transfer everything to a new account or just change the bloody email! Please help!