Disable email tracking for internal communication

SOLVE
MikevanBerkel
Participant

Hi,

 

We as an organization use HubSpot and log and track all mails, but experience some issues with internal communication. Once an email contains a (hyper)link HubSpot will creates its own link (sidekickopen...etc.), in order to track the link I assume. The problem is that our security doesn't allow this altered (hyper)link and the receiver is therefore not able to open the link.

 

Is there an option to exclude our own company from the tracking option? 

We have already found a way to exclude the logging of the internal email traffic, but i cannot seem to find a way to disable the logging feature per organization. 

 

Thanks!

Mike

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1 Accepted solution

Accepted Solutions
karstenkoehler
Solution
Most Valuable Member

Hi @MikevanBerkel,

 

At this stage, it's either all or nothing, unfortunately. The toggles for email tracking apply across the whole portal and can currently not be segmented or enabled for certain contacts only.

 

This is a very valid aks however and you could submit this request in the HubSpot Ideas section of the community. The product team monitors these requests and evaluates them based on popularity.

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


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karstenkoehler
Solution
Most Valuable Member

Hi @MikevanBerkel,

 

At this stage, it's either all or nothing, unfortunately. The toggles for email tracking apply across the whole portal and can currently not be segmented or enabled for certain contacts only.

 

This is a very valid aks however and you could submit this request in the HubSpot Ideas section of the community. The product team monitors these requests and evaluates them based on popularity.

 

Best regards!

Karsten Köhler
Freelance Digital Marketing Advisor

Beratungstermin mit Karsten vereinbaren


Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post