You should be able to disable two-factor authentication by clicking the settings icon, followed by "Security" in the left sidebar menu. Under "Two-factor authentification", I can see "Remove Google Authentication" in my account.
If you've locked yourself out and your not the super admin, you can request a 2FA reset from a super admin in your portal.
I am the Super Admin on a Marketing Pro account and the 2FA is very problematic for us. Our sales team uses a different CRM that niché industry specific. But in order for us to use Hubspot to its fullest capabilities I have created user accounts for all the sales team. The problem part is...I'm the one customizing setting up their account. But, with 2FA enforced I have to set it up to send a SMS to my phone. This means if I leave, the whole org is **bleep**. 2FA to their email isn't responsive enough because it times out too quickly (I've tried). And 2FA on an app isn't ideal since they ever actually use or log into Hubspot except once every 3 months when the Exchange Server requires them to change their password.
I tried disabling 2FA but that was disastrous, because it defaulted the 2FA to their email, so I had to call all 15 reps around the USA to reset up the 2FA with SMS.
We need to disable 2FA for all Users on our account. I am a Super User but am unable to just uncheck the "Require Two Factor Authentication (2MFA) field on the Account>Account Default>Security tab. How can we get this removed? Thank you!
After investigated I have confirmed that once that Require two-factor authentication for all users is checked there is no way to turn it off as it's generally recommended that everyone use 2FA for security.
Since 2FA is a setting on the user lever, each user will need to disable it in their own account - they should be able to disable two-factor authentication by following the steps listed below. In your HubSpot account, click the settings icon settings in the main navigation bar. In the left sidebar menu, click Security. In the Two-factor authentication section, click Remove SMS. In the dialog box, click Turn off.
I see there is an easy way to access your own 2FA, but what about other users? They aren't a super admin, so they can't use the function mentioned for "Lost your authentication device". Shouldn't a super admin be able to reset 2FA for users?
You should be able to disable two-factor authentication by clicking the settings icon, followed by "Security" in the left sidebar menu. Under "Two-factor authentification", I can see "Remove Google Authentication" in my account.
If you've locked yourself out and your not the super admin, you can request a 2FA reset from a super admin in your portal.
I clicked into Security and it asks if we want to enable Two factor authentication, so we don't have it currently enabled. But we still get messages like the following every now and then when we log in:
675597 is your HubSpot Log In Code
We noticed something different about your log in. We're just making sure it's you. Use this single-use code to log in to your HubSpot account. Your code will expire if not used promptly. No one at HubSpot will ask you for your log in code.
This is one of many ways by which HubSpot is preventing fraudulent behavior. If your login activity differs from previous logins, that could be a sign that someone else is trying to get access to your account. HubSpot is just making sure it's you. (You won't be able to deactive this.)
Best,
Karsten
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
Thanks! but what if login activity is not different from previous logins, but it's still asking to enter the code? Same computer, same browser, still asks for code everytime?!