Sep 16, 2020 1:27 AM
You should be able to disable two-factor authentication by clicking the settings icon, followed by "Security" in the left sidebar menu. Under "Two-factor authentification", I can see "Remove Google Authentication" in my account.
If you've locked yourself out and your not the super admin, you can request a 2FA reset from a super admin in your portal.
If you are the super admin and have locked yourself out, you should navigate to the login screen and click "Lost your authentication device" on the login screen: https://knowledge.hubspot.com/account/two-factor-authentication-faq
You'll be redirected to a page where you can send an email to HubSpot. The HubSpot team will then ask you to fill out a form to verify your identity.
Hope this helps!
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