Default outbound email full name has typo

[arcknowledge]

Hey Team!

I'm not sure if I found a bug in hubspot or if I'm not finding where I placed a typo.

When I setup my company name, I had a typo in it.  No big deal, found it, fixed it.  When I attempt to contact a client through the CRM, the outbound email address has the typo in it.  I traced this down to a specifc parameter on the mailbox, the company name field has the value with a typo in it.  It appears this is not updating once I changed the Account Name.  (Are there batch sync jobs on the backend that update these?)

Found and fixed Typo in Company Name:

Settings -> Account Settings -> Account Defaults -> Company Name

Found and observed Account Name fix was not applied downrange.

Settings -> Tools -> Inboxes -> Channels -> Name [email address] (Mouse over and click Edit) -> Configuration -> Send From -> Company Name (Has typo that was corrected earlier)

Observe proof the typo exists live after an update:

CRM -> Contacts -> [Select contact] -> Click Email (on top left frame) -> Observe From field (This is where the typo is)

The specific setting that controls this name is here:

Is the mailbox name value set anywhere? I am not able to find how to update this.

Thank you for the help!

[arcknowledge · Accepted solution]

You can edit the Company Name value right below it, I did not notice this.  This fixed the issue.

Hard to say if this is a bug, I can see the merits for hubspot not updating this automatically.  It will overwrite any custom configuration users already have for this value.

We can close.  Love this service!