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Customizing Chat Properties

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When using the Chat feature in the Inbox, can anyone tell me how to update the property settings to show the Contact Owner in the right sidebar? 

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Community Thought Leader | Diamond Partner

Hi @Stefanie400

 

The properties you see in the right-hand pane of the chat window will match whatever you have configured to show in the About box on the contact record - both the portal defaults and any individual changes made. 

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies
1 Reply 1
Community Thought Leader | Diamond Partner

Hi @Stefanie400

 

The properties you see in the right-hand pane of the chat window will match whatever you have configured to show in the About box on the contact record - both the portal defaults and any individual changes made. 

 

Hope this helps.

Phil Vallender | Inbound marketing for B2B technology companies