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Stefanie400
Member

Customizing Chat Properties

SOLVE

When using the Chat feature in the Inbox, can anyone tell me how to update the property settings to show the Contact Owner in the right sidebar? 

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1 Accepted solution
Phil_Vallender
Solution
Most Valuable Member | Diamond Partner
Most Valuable Member | Diamond Partner

Customizing Chat Properties

SOLVE

Hi @Stefanie400

 

The properties you see in the right-hand pane of the chat window will match whatever you have configured to show in the About box on the contact record - both the portal defaults and any individual changes made. 

 

Hope this helps.

Phil Vallender | HubSpot Website Agency

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Phil_Vallender
Solution
Most Valuable Member | Diamond Partner
Most Valuable Member | Diamond Partner

Customizing Chat Properties

SOLVE

Hi @Stefanie400

 

The properties you see in the right-hand pane of the chat window will match whatever you have configured to show in the About box on the contact record - both the portal defaults and any individual changes made. 

 

Hope this helps.

Phil Vallender | HubSpot Website Agency