Account & Settings

YAydin
Member

Customize the "from" field of a channel that is set up as a team email? Office 365

I have set up a team email like sales@company.com through Office 365. Unfortunately I can't customize the "from" field, which means, no matter who sends an email through the conversation inbox it always shows the company name.

Looking at the Hubspot-Fallback-E-Mail there is a setting to customize the from adress, so that it looks like "Yusuf from Company X".

I know that the fallback email is hosted by Hubspot and the Office 365 is not. But how would Microsoft know who is sending an E-Mail in Hubspot? I don't get it.

 

Is there a way?

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PamCotton
Community Manager
Community Manager

Customize the "from" field of a channel that is set up as a team email? Office 365

Hello, @YAydin thank you for posting in our Community! I was able to find a similar idea here with more details. You can also set up an alias account (details here).

I would like to invite our top experts to this conversation @LaurenKennedy @Josh any recommendations for @YAydin?

 

Thank you,

Pam

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