Creating a new account with an email associated with a deactivated account

[GWeidler]

i am trying to create an account but the email was added as an user to another account and then the user was deleted before accepting the invite. Now i am unable to use the email to create a separate account. 
how can the admin of the previous account be helpful in such situation. Can they remove the email from Hubspot?

[Mike_Eastwood · Accepted solution]

Hi @GWeidler 

If you're on a paid plan with HubSpot you could ask Support to help.

If you're a Gmail user you could suffix your username, for example:

if your email is myemail@gmail.com than you can add "+new" to make your email address myemail+new@gmail.com 

HubSpot recognizes this as a different email address. Gmail will receive emails normally.

And, this works if you use a custom domain with Gmail too.

Hope this helps

Mike

Here to learn more about HubSpot and share my HubSpot Knowledge. I'm the founder of Webalite a Gold HubSpot Partner Agency based in Wellington, New Zealand and the founder of Portal-iQ the world's first automated HubSpot Portal Audit that helps you work smarter with HubSpot.