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HFles
Participant

Counting openings of mail - when it is opened by myself

SOLVE

I would like to exclude my own openings of mails, in the number of openings of mail. I can then see if the customer has opened the mail. Can I have a setting that exclude my openings in the counting?

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1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Counting openings of mail - when it is opened by myself

SOLVE

Hi @HFles,

 

Yes, but it requires you to use one of the HubSpot sales extensions. You can find instructions and more context here: https://knowledge.hubspot.com/email-tracking/block-self-open-notifications-with-the-hubspot-sales-ou...

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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2 Replies 2
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Counting openings of mail - when it is opened by myself

SOLVE

Hi @HFles,

 

Yes, but it requires you to use one of the HubSpot sales extensions. You can find instructions and more context here: https://knowledge.hubspot.com/email-tracking/block-self-open-notifications-with-the-hubspot-sales-ou...

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

TRaza80
Member

Counting openings of mail - when it is opened by myself

SOLVE

Hi Karsten. I've tried the link you pasted above, but still seem to be having this same issue. I'm using the Chrome extension. I also tried to see if there's a way to excluse/deactivate self-tracking option, but I don't find anything. Thanks in advance