Account & Settings

AppuMurugan
Participant

Contacts Life cycle stage

SOLVE

Once I import some leads in HubSpot it will automatically change its lifecycle stage (Lead to Customer) on some day. May I why is this happening? 

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2 Accepted solutions
AppuMurugan
Solution
Participant

Contacts Life cycle stage

SOLVE
0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Contacts Life cycle stage

SOLVE

Hi @AppuMurugan,

 

It looks like you have this setting enabled:

 

karstenkoehler_0-1676902473553.png

 

If you don't want companies to update contact lifecycle stages, you need to disable this setting.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

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View solution in original post

4 Replies 4
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Contacts Life cycle stage

SOLVE

Hi @AppuMurugan,

 

There are a variety of reasons why this might be happening.

 

Can you navigate to a contact where this is happening, find the Lifecycle stage field, hover your mouse over it and click Details? The right sidebar will open and you'll see a change history. Please share the screenshot here.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

AppuMurugan
Participant

Contacts Life cycle stage

SOLVE
[image: Screenshot 2023-02-20 at 7.21.35 PM.png]
0 Upvotes
AppuMurugan
Solution
Participant

Contacts Life cycle stage

SOLVE

Screenshot 2023-02-20 at 7.21.35 PM.png

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Contacts Life cycle stage

SOLVE

Hi @AppuMurugan,

 

It looks like you have this setting enabled:

 

karstenkoehler_0-1676902473553.png

 

If you don't want companies to update contact lifecycle stages, you need to disable this setting.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.