Account & Settings

DGunawan7
メンバー

Contacts LOST

解決

Contacts in Hubspot have been deleted and we are unable to establish why and how. We find that contacts we have associated with a deal seems to have lost. All contact notes, tasks associated with the contact are all gone and we haven't been able to receive much assistance from Hubspot, cause we only use a free account. Can anyone help?

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1件の承認済みベストアンサー
karstenkoehler
解決策
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

Contacts LOST

解決

Hi @DGunawan7,

 

Sorry to hear, this sounds stressful. Could you confirm a few things?

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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6件の返信
Ydnas
メンバー

Contacts LOST

解決

I'm starting to lose contacts too - got a call to someone at Hubspot tomorrow about this, and will reference this thread when I'm talking to him.

 

0 いいね!
CHerbermann
メンバー

Contacts LOST

解決

Did you ever find a resolution?

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CBrewer23
メンバー

Contacts LOST

解決

We have experienced the same thing and the contacts aren't in deleted and I'm a super admin so not a premission issue. The deals are still there but all contact information has just disappeared. Any other ideas what could have happened? Is it maybe a hubspot bug? 

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CHerbermann
メンバー

Contacts LOST

解決

Did you ever find a resolution?

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karstenkoehler
解決策
殿堂入り | Solutions Partner
殿堂入り | Solutions Partner

Contacts LOST

解決

Hi @DGunawan7,

 

Sorry to hear, this sounds stressful. Could you confirm a few things?

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

CHerbermann
メンバー

Contacts LOST

解決

I have had the same issue as above with contacts associtated with deals being completely erased and not in the deleted bin even though the deal was still there. Are there any other solutions other than the questions posted above?

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