Account & Settings

DGunawan7
Member

Contacts LOST

SOLVE

Contacts in Hubspot have been deleted and we are unable to establish why and how. We find that contacts we have associated with a deal seems to have lost. All contact notes, tasks associated with the contact are all gone and we haven't been able to receive much assistance from Hubspot, cause we only use a free account. Can anyone help?

0 Upvotes
1 Accepted solution
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Contacts LOST

SOLVE

Hi @DGunawan7,

 

Sorry to hear, this sounds stressful. Could you confirm a few things?

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

View solution in original post

5 Replies 5
CHerbermann
Member

Contacts LOST

SOLVE

Did you ever find a resolution?

0 Upvotes
CBrewer23
Member

Contacts LOST

SOLVE

We have experienced the same thing and the contacts aren't in deleted and I'm a super admin so not a premission issue. The deals are still there but all contact information has just disappeared. Any other ideas what could have happened? Is it maybe a hubspot bug? 

0 Upvotes
CHerbermann
Member

Contacts LOST

SOLVE

Did you ever find a resolution?

0 Upvotes
karstenkoehler
Solution
Hall of Famer | Partner
Hall of Famer | Partner

Contacts LOST

SOLVE

Hi @DGunawan7,

 

Sorry to hear, this sounds stressful. Could you confirm a few things?

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

CHerbermann
Member

Contacts LOST

SOLVE

I have had the same issue as above with contacts associtated with deals being completely erased and not in the deleted bin even though the deal was still there. Are there any other solutions other than the questions posted above?

0 Upvotes