Account & Settings

DGunawan7
Membre

Contacts LOST

Résolue

Contacts in Hubspot have been deleted and we are unable to establish why and how. We find that contacts we have associated with a deal seems to have lost. All contact notes, tasks associated with the contact are all gone and we haven't been able to receive much assistance from Hubspot, cause we only use a free account. Can anyone help?

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1 Solution acceptée
karstenkoehler
Solution
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

Contacts LOST

Résolue

Hi @DGunawan7,

 

Sorry to hear, this sounds stressful. Could you confirm a few things?

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Voir la solution dans l'envoi d'origine

9 Réponses
Ydnas
Membre

Contacts LOST

Résolue

I'm starting to lose contacts too - got a call to someone at Hubspot tomorrow about this, and will reference this thread when I'm talking to him.

 

0 Votes
KStiebich
Membre

Contacts LOST

Résolue

Did you get a solution? I'm losing like 30-40% of my contacts

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Ydnas
Membre

Contacts LOST

Résolue
Yes, solved. I had not lost the contacts, just I wasn't seeing them all. Somehow I had pressed something that made it so I only saw the contacts that I had created, not all contacts that everyone using the CRM had created.
I fixed this by checking all contacts in "contact owner", third line down on left in "contacts"
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KStiebich
Membre

Contacts LOST

Résolue

Unfortunenatly this doesn't fix it for me. I'm the only possible owner and checked filters multiple times 😕 

 

Thanks for your reply!

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CHerbermann
Membre

Contacts LOST

Résolue

Did you ever find a resolution?

0 Votes
CBrewer23
Membre

Contacts LOST

Résolue

We have experienced the same thing and the contacts aren't in deleted and I'm a super admin so not a premission issue. The deals are still there but all contact information has just disappeared. Any other ideas what could have happened? Is it maybe a hubspot bug? 

0 Votes
CHerbermann
Membre

Contacts LOST

Résolue

Did you ever find a resolution?

0 Votes
karstenkoehler
Solution
Au panthéon de la communauté | Partenaire solutions
Au panthéon de la communauté | Partenaire solutions

Contacts LOST

Résolue

Hi @DGunawan7,

 

Sorry to hear, this sounds stressful. Could you confirm a few things?

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

CHerbermann
Membre

Contacts LOST

Résolue

I have had the same issue as above with contacts associtated with deals being completely erased and not in the deleted bin even though the deal was still there. Are there any other solutions other than the questions posted above?

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