Contacts LOST

[DGunawan7]

Contacts in Hubspot have been deleted and we are unable to establish why and how. We find that contacts we have associated with a deal seems to have lost. All contact notes, tasks associated with the contact are all gone and we haven't been able to receive much assistance from Hubspot, cause we only use a free account. Can anyone help?

[Ydnas]

I'm starting to lose contacts too - got a call to someone at Hubspot tomorrow about this, and will reference this thread when I'm talking to him.

[KStiebich]

Did you get a solution? I'm losing like 30-40% of my contacts

[Ydnas]

Yes, solved. I had not lost the contacts, just I wasn't seeing them all. Somehow I had pressed something that made it so I only saw the contacts that I had created, not all contacts that everyone using the CRM had created.
I fixed this by checking all contacts in "contact owner", third line down on left in "contacts"

[KStiebich]

Unfortunenatly this doesn't fix it for me. I'm the only possible owner and checked filters multiple times 😕 

Thanks for your reply!

[CHerbermann]

Did you ever find a resolution?

[CBrewer23]

We have experienced the same thing and the contacts aren't in deleted and I'm a super admin so not a premission issue. The deals are still there but all contact information has just disappeared. Any other ideas what could have happened? Is it maybe a hubspot bug? 

[CHerbermann]

Did you ever find a resolution?

[karstenkoehler · Accepted solution]

Hi @DGunawan7,

Sorry to hear, this sounds stressful. Could you confirm a few things?

• Are you super admins? Have you ruled out that you might not be seeing contacts because of permissions? https://knowledge.hubspot.com/settings/hubspot-user-permissions-guide
• Are there records in the 'bin'? https://knowledge.hubspot.com/contacts/restore-deleted-contacts-companies-deals-or-tickets
• Do you have integrations (Settings > Connected apps > Integrations) that could have made changes to records?
• Are you still seeing other records / are only contacts gone? Or is everything gone? If it's the latter, are others in your company experiencing the same or only you?

Best regards

[CHerbermann]

I have had the same issue as above with contacts associtated with deals being completely erased and not in the deleted bin even though the deal was still there. Are there any other solutions other than the questions posted above?