Connecting email to Hubspot

[Dennistry]

Hi there, 

I have troubles connecting my email, I can't connect my mailbox to Hubspot. All of the credentials and email server data on my end are correct. My provider told me to get in touch with Hubspot and ask from which IP address it' s trying to connect. 

Can you please help? 

Thanks. 

[Dennistry]

Hi, 

thanks, I sent those IP addresses to my mail provider and will let you know if that works. Please keep the thread open for now. 

Thanks!

D. 

[Josh · Accepted solution]

Hi @Dennistry,

It sounds like you're attempting to connect via IMAP. Here's an article on that: https://knowledge.hubspot.com/connected-email/technical-requirements-for-connecting-your-inbox-to-hu...

Here's an article that contains the IPs.

https://knowledge.hubspot.com/connected-email/set-up-imap-settings-for-your-email-domain?hubs_conten...

Hope this helps!

[Dennistry]

Hi Josh, 

Even though my admins unlocked all of the IP's, it doesn't work. Attaching screens. 

Thanks for any additional solution proposal!

D. 

[Dennistry]

Now it works!