Connecting My Employees' Inboxes

jmiro11 · ‎May 18, 2020

Hi,

I am trying to connect all my employees' company emails to Hubspot. It seemed to have worked for most of them, however when I add new people they can't seem to connect as it says they need admin approval, which I've already given via the Hubspot settings.

When they go to connect, it requires an admin to approve. I have already approved it, and the settings are actually set so that everyone can connect. So why is it still asking for admin approval - and how can I give it?

Thanks for your help!!!

PamCotton · ‎May 19, 2020

Hello @jmiro11

Are you connecting their inboxes as shared inboxes? Could you please share with us a screenshot in where the users are receiving the message that they need an admin approval?

The more information, screenshots, you can provide, the better I can advise on the next steps.

Kindly,

Pam

Você sabia que a Comunidade está disponível em outros idiomas?
Participe de conversas regionais, alterando suas configurações de idioma !

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !

Account & Settings

Connecting My Employees' Inboxes

Connecting My Employees' Inboxes

Sign up for the Community Newsletter