Connecting My Employees' Inboxes

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New Member

Hi,

 

I am trying to connect all my employees' company emails to Hubspot. It seemed to have worked for most of them, however when I add new people they can't seem to connect as it says they need admin approval, which I've already given via the Hubspot settings. 

 

When they go to connect, it requires an admin to approve. I have already approved it, and the settings are actually set so that everyone can connect. So why is it still asking for admin approval - and how can I give it?

 

Thanks for your help!!!

 

 

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Community Manager

Hello @jmiro11 

 

Are you connecting their inboxes as shared inboxes? Could you please share with us a screenshot in where the users are receiving the message that they need an admin approval?

 

The more information, screenshots, you can provide, the better I can advise on the next steps.

 

Kindly,

 

Pam


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