Chrome Extension & Gmail Setup Issues

[NWindle]

Hi,

After signing upto hubspot and downloading the chrome extension, I've been trying to set it up on my gmail account. The extension shows up in my gmail but when I go to log in to it, it says my account doesn't exist. I've signed out and in of my gmail and chrome account and it still doesnt work.

This is what keeps coming up no matter how many times I log in.

It is the correct email address.

My Gmail account is connected to my hubspot account too.

Any help would be great!

Thank you in advance

[officedesignuk]

I'm having exactly the same problem!

[NWindle]

Hi @webdew,

Thanks for the help thus far!

I worked my way through the article and I'm still having the same issue of logging into hubspot via gmail chrome extension.

Where could I get further help?

[officedesignuk · Accepted solution]

I figured it out! Downloading and installing the chrome extension is not enough. I moved the extension 'widget' onto my chrome browser header. I noticed it was greyed out and clicked on it. I was then asked to log in, but this time for the extension itself?! Once I had done that I noticed the small widget icon had turned from grey to orange. I then went into my gmail and clicked on the orange widget actually in my gmail browser window and was asked to log in again....but this time I wasn't taken in a never ending circle. It worked. So, in short, you have to log the chrome extension in first and THEN you can log your gmail into Hubspot. It is not clear at all and I can imagine almost everyone with gmail is tripping over this issue. Hopefully this will help out many more people, I was scratching my head for hours!

[TiphaineCuisset]

Thank you for sharing @officedesignuk !

[NWindle]

Oh my goodness yessss it worked! I swear I had pressed that button before, but any way, all sorted, thank you!!

[TiphaineCuisset]

Hi @NWindle (sorry for the late response here) and @officedesignuk !

Thank you for reaching out

Could you both confirmed you've tried: 

- trying to clear your cache following those steps,

- as well as trying with another browser and with an incognito window? 

If this still does not work, can you try uninstalling the Chrome extension and installing it again?

Thank you!

Best

Tiphaine

[webdew]

Hi @NWindle ,

Little difficult to diagnose the problem w/o any access to the system, but here I have found a troubleshooting article for you. Pl, check it out. Also look at this ans by the community manager.

Hope this helps!
If we were able to answer your query, kindly help the community by marking it as a solution.
Thanks and Regard.