Change email for login

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New Contributor

Hello,

I have set up an account for my client, using my own email address so that I can check it all works, etc., however, now I want to remove myself completely from the account and put her down as the super user, it won't let me, saying that she already has an account.

She did try to set one up, didn't finish it and we have closed that down completely (typed delete, etc.,), we've even tried logging in again and getting a new password just in case, it's saying there is no account under that email address.

Is there a way of overcoming this?  

How do I remove myself and add her?
Thanks

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3 Replies 3
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Regular Advisor | Gold Partner

Hi @AuroraLifeCoach 

hope you are doing well

I think you just need to add her a new user

and set it up as Superadmin

then she can change your user permission

take out the superadmin, and then delete your user.

HubSpot portals are based in Domain URL, not only in user email

 

Hope this helps

Let me know If you need more help.

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New Contributor

Thank you, I will give this a go, been trying everything.  It's saying that she already has an account, but we closed it so that is the problem I think - we can't log onto it any more either so it's definitely closed?  I'll give this a try though, thanks again.

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New Contributor

Thank you, it's let me add her, but is still saying there is another account.  We've tried resetting the password for this 'other' account, but it then says there isn't an account - it's very strange.

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