Account & Settings

Sinno
Participant

Cant create a user for a staff

SOLVE

Screenshot 2021-12-01 113607.png

 

Customer service can't help to settle this issue, I need help! Please

- Staff A has an CRM account using personal email

- I created an company email for her

- I ask her to login to your profile to change to company email

- Failed

- I removed her from CRM account

- Add her back with company email account
- But keep getting error

- I reached out to customer service (CS)

- I provide the CS the staff's company email to add back to CRM

- The CS also failed to do so

- I can still add other email to the CRM account

- I also try to copy permission to new user

- Failed again T_T

- I keep getting the following error but the particular company email only

- SOS please help

 

Screenshot 2021-12-01 111331.png

 

 

0 Upvotes
1 Accepted solution
webdew
Solution
Guide | Diamond Partner
Guide | Diamond Partner

Cant create a user for a staff

SOLVE

Hi @Sinno ,

Seems like a strange issue. May be a bug. It won't happen untill and unless the same email address is being for another user.
If you have removed the user, open your HS account on a incognito tab or a different browser and then add the user. Or clear the cache, hard refresh the tab and then add the user. 

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

View solution in original post

8 Replies 8
Sinno
Participant

Cant create a user for a staff

SOLVE

@we Thank you for your solution. 

- Clear the cache does not work

- Login on incognito tab solved the problem. 

Thank you again. 

webdew
Guide | Diamond Partner
Guide | Diamond Partner

Cant create a user for a staff

SOLVE

Welcome @Sinno 🙂

webdew
Solution
Guide | Diamond Partner
Guide | Diamond Partner

Cant create a user for a staff

SOLVE

Hi @Sinno ,

Seems like a strange issue. May be a bug. It won't happen untill and unless the same email address is being for another user.
If you have removed the user, open your HS account on a incognito tab or a different browser and then add the user. Or clear the cache, hard refresh the tab and then add the user. 

Hope this helps!


If we were able to answer your query, kindly help the community by marking it as a solution.

Thanks and Regards.

karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Cant create a user for a staff

SOLVE

Hi @Sinno,

 

Is this email address that you're trying to invite in use anywhere in HubSpot already, e.g. as a team email channel in a conversations inbox? That's one reason I could see as HubSpot doesn't allow the use of individual email addresses for team purposes and that could throw the error.

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

Sinno
Participant

Cant create a user for a staff

SOLVE
- Not used in any place before, it is a newly created email address.
- After I created, I did ask her change to this new email address thru her
profile (this is the only place used)
- But failed
- That is why I removed her from the CRM account, then added her back with
the new email
- Still failed and things are getting worse until the CS also cannot
settle.
0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Cant create a user for a staff

SOLVE

Hi @Sinno,

 

Are you experiencing the same in a different browser, on a different device or in a private/incognito tab?

 

Have you checked whether another user could add her, to rule out that the issue is based on your roles/permissions/account?

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes
Sinno
Participant

Cant create a user for a staff

SOLVE
I can add the user back with an incognito browser which the solution
provided a user above
0 Upvotes
karstenkoehler
Hall of Famer | Partner
Hall of Famer | Partner

Cant create a user for a staff

SOLVE

Hi @Sinno,

 

In that case you're likely able to solve for this permanently by clearing cookies/cache and disabling/enabling your browser extensions one by one. One of them is probably causing the issue.

 

Best regards!

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

0 Upvotes