Seems like a strange issue. May be a bug. It won't happen untill and unless the same email address is being for another user. If you have removed the user, open your HS account on a incognito tab or a different browser and then add the user. Or clear the cache, hard refresh the tab and then add the user.
Hope this helps!
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Seems like a strange issue. May be a bug. It won't happen untill and unless the same email address is being for another user. If you have removed the user, open your HS account on a incognito tab or a different browser and then add the user. Or clear the cache, hard refresh the tab and then add the user.
Hope this helps!
If we were able to answer your query, kindly help the community by marking it as a solution.
Is this email address that you're trying to invite in use anywhere in HubSpot already, e.g. as a team email channel in a conversations inbox? That's one reason I could see as HubSpot doesn't allow the use of individual email addresses for team purposes and that could throw the error.
Best regards
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer
- Not used in any place before, it is a newly created email address. - After I created, I did ask her change to this new email address thru her profile (this is the only place used) - But failed - That is why I removed her from the CRM account, then added her back with the new email - Still failed and things are getting worse until the CS also cannot settle.
In that case you're likely able to solve for this permanently by clearing cookies/cache and disabling/enabling your browser extensions one by one. One of them is probably causing the issue.
Best regards!
Karsten Köhler HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer