Cannot reset password on my inactivity account

derekchan88
Member

Hi there,

 

I am trying to reset my previous account (x) which would be inactive so I went again to reset my password but I never got any reset password email.

 

Meanwhile, I got a Welcome to HubSpot email and when I tried to login, it asked me to reset my password.

 

Please advise and help

 

Thanks

Derek

0 Upvotes
2 Replies 2
derekchan88
Member

Checked with our IT department and seems the email was blocked and has since unblocked!

 

Thx!

0 Upvotes
sharonlicari
Community Manager

Hey @derekchan88 

 

I'm glad you were able to resolve this. 

 

Have a great day!

 

Best

Sharon


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