Cannot reactivate an inactive account

EdGrundon · ‎5 27, 2020

A Super Admin account user has been deactivated due to inactivity, however, I am now trying to reinstate it. The reset password option does not work. Does anyone know if this can be sorted or should I delete the user and re-add?

Thank you!

sharonlicari · ‎5 27, 2020

Hey @EdGrundon

Could you please provide the Hub ID?

Thank you
Sharon

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !

EdGrundon · ‎5 27, 2020

Hi Sharon

Hub ID is 5182080.

Thanks

sharonlicari · ‎5 28, 2020

Thank you @EdGrundon

Could you please provide the same of the Super Admin?

Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !

EdGrundon · ‎6 5, 2020

Hi Sharon

How do I do that?

Thanks

Account & Settings