Cannot delete Facebook lead ad forms from HubSpot

[nRate]

Hi,

I need to delete a contact Property but it is used in a Facebook lead ad form of a Business Manager which I left already.

How to delete that form (to delete that Property)?

[DBM_SCL]

Hi there. Im facing the same issue. Can somebody help me deleting some old forms im not using anymore, so i could be able to delete contact properties that are useless?

[DianaGomez]

Hello @DBM_SCL, thank you for reaching out to us.

This procedure requires that you provide confidential information, for the security of the information, and considering that you have a paid account, you should directly contact our support team. They will be happy to ask you a few questions to facilitate the deletion of those forms on your behalf.

Kindly, 

Diana

[TiphaineCuisset]

Hi @nRate 

Thank you for reaching out. 

Can you confirm that the page associated with the form you want to delete is not enabled for lead syncing anymore? If it is, the form cannot be deleted (it will just be recreated following deletion)

If we delete a lead ad form but you later re-enable the associated Facebook business page/LinkedIn ad account, the form will automatically be re-synced/re-created

If the page isn't enabled for lead syncing anymore, can you tell me the name of the property tied to this lead ad form you want to delete? 

Thank you

Best

Tiphaine

thank you @Bryantworks for the help!

[nRate]

@TiphaineCuisset Yes I confirm that. I left that business manager

[TiphaineCuisset]

Hi @nRate 

Thank you! Can you then tell me the name of the property tied to this lead ad form you want to delete? 

It'll help us investigate

Thank you

Best

Tiphaine

[nRate]

@TiphaineCuisset  Here they are. All Lead Ad Properties

[TiphaineCuisset]

Hi @nRate 

Thank you for that

I can see multiple HubIDs associated with your email address, can you give me the HubID of the portal you're looking at? 

Thank you

Best

Tiphaine

[nRate]

@TiphaineCuisset It's...

[TiphaineCuisset]

Hi @nRate 

Thank you for that

We have deleted the form so you should now be able to delete the Lead Ad Properties

Thank you

Best

Tiphaine

[nRate]

@TiphaineCuisset  They were deleted. Thank you!

[Bryantworks · Accepted solution]

Hey @nRate,

I recently had the same problem, you'll need to request that HubSpot delete these forms via support or delete the forms in Business Manager if you have a way to get back into the account or have the new owner delete them.

Hope this helps!

[nRate]

Thank you. Wait for someone here to help. The live chat always connects me to sales team.