Cannot create a user with a specific email address

[MKyriacou8]

Hello,

I am trying to create a new user to the team, but for a specific email address it keeps rejecting my request. For the rest of the email addresses, I can successfuly create the user. 

I get the following error:

 

[GRajput]

This could be happen if you were copying and pasting the email address from another source, rather than typing it in the field directly. Can you please make sure that  there are no leading or trailing spaces around the email address when trying to add them as a user?

Another way to create user from that email address by Import a CSV file.

Thanks!

[MKyriacou8]

Yes, I am typing the email and I have also tried the CVS uploading methods. Nothing works.

[danmoyle]

Hi @MKyriacou8. Here are a few resources I found from similar questions:

• Can you try logging into your HubSpot account using a private browser session/new incognito window. If you are able to login in this environment than its likely a caching issue. You will then need to clear your cache following this article then log out and log back in.
• If that does not work, can I have you try a different browser to see if this is browser specific?
• Certain extensions have been known to directly impact some of the tools within HubSpot. I would recommend disabling your browser extensions one by one to see if any of them are causing a backend conflict. Could you please disable your extensions? You can find here how to do this.

It's also possible that if you're copying and pasting and email, there may be a space in front of the email address. Have you checked to make sure there are no leading or trailing spaces around the email address when trying to add them as a user?

[MKyriacou8]

Hello, 

Thanks for your reply. I have tried to clean up the cashe and open an incognito window as well. Again, Hubspot does not accept the email.

[bernhardhoerman]

Could you show us a successfully imported Mail and a failed one?

[MKyriacou8]

Hello,

Yes, for both screenshots, the same process was applied.

 

 

[karstenkoehler]

Hi @MKyriacou8,

Could you try deleting cache / cookies or using another browser?

If the problem persists, I'd recommend logging a ticket with HubSpot support. It looks like you're on a Starter subscription, email support is included.

Best regards

[MKyriacou8]

 HubSpot support sent me here and nothing works