Account & Settings

SRusu
Miembro

Cannot connect to personal email

Hello everyone!

 

I have problems connecting my company's email address to Hubspot. The problem is that the email address is firstname.lastname@domain.com and the username to connect to the domain.com is "firstnamelastname". Hubspot has an username field but it's optional and putting the firstnamelastname there does not do anything to solve the problem.

 

I want to try the features before I buy a paid subscription, but with this bug I cannot. I have tried talking to support but a sales associate greeted me and told me that she cannot transfer me to tech as I am not a paid subscriber, but I cannot be a paid subscriber before I haven't tested the features.

 

 

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8 Respuestas 8
SRusu
Miembro

Cannot connect to personal email

SRusu_0-1641821582507.png

 

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karstenkoehler
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Cannot connect to personal email

Hi @SRusu,

 

There seems to be an issue regardless of the username, see the password error message.

 

What is your email service provider?

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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SRusu
Miembro

Cannot connect to personal email

It's my company's in-house email provider. When I connected it to outlook I needed to use the username, not the address for it to work. And when I log in the internal webmail, I do it with the username as well, not the email address

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karstenkoehler
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Cannot connect to personal email

Hi @SRusu,

 

Is there an IT department in your company? If so, I'd recommend working with them.

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

SRusu
Miembro

Cannot connect to personal email

I have also tried to put that username in the Email address box but it doesn't let me as it is not an email address.

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SRusu
Miembro

Cannot connect to personal email

Hello, @karstenkoehler. Thank you for your swift response. I have tried but to no avail.

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karstenkoehler
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Cannot connect to personal email

Hi @SRusu,

 

Can you please share a screenshot of the moment when you're getting stuck / seeing an error?

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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karstenkoehler
Miembro del salón de la fama | Partner
Miembro del salón de la fama | Partner

Cannot connect to personal email

Hi @SRusu,

 

Have you followed these exact steps when connecting your email address? https://knowledge.hubspot.com/email-tracking/connect-your-inbox-to-hubspot

 

If so, could you share a screenshot of the moment when you're getting stuck / seeing an error? That would be crucial information for us to help you.

 

Best regards

Karsten Köhler
HubSpot Freelancer | RevOps & CRM Consultant | Community Hall of Famer

Beratungstermin mit Karsten vereinbaren

 

Did my post help answer your query? Help the community by marking it as a solution.

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