Account & Settings

tranquangphuc
Participant

Cannot connect to domain of a deleted account

I cannot connect to a domain due to error: This domain was added by another HubSpot customer.

Unfortunately, I cannot access to my old account (22267871) that has connected to the domain (as describe in https://knowledge.hubspot.com/domains-and-urls/error-this-domain-was-added-by-another-hubspot-custom...) because I have commpletely deleted that account and the user manage it.

 

How can I reuse my domain?

Many thanks.

0 Upvotes
2 Replies 2
MiaSrebrnjak
Community Manager
Community Manager

Cannot connect to domain of a deleted account

Hi @tranquangphuc,

 

Thank you for reaching out to the Community!

Could you send me additional information in a direct message via my Community profile

  • Your email address and HubID of your current account.
  • The domain you're trying to connect.
  • A screenshot of the error. 

I'll be glad to have a look at this on the back end with our support team.  

 

Thanks, 

Mia, Community team 


Wusstest du, dass es auch eine DACH-Community gibt?
Nimm an regionalen Unterhaltungen teil, indem du deine Spracheinstellungen änderst


Did you know that the Community is available in other languages?
Join regional conversations by
changing your language settings

tranquangphuc
Participant

Cannot connect to domain of a deleted account

Hi Mia,


Thank you for reaching out to me.


My current account is 23881778.

I would like to connect to the domain www.tinhvi.vn<>.

But it was already connected to my old (deleted) accounts:

* 22267871
* 22306442
* 23874010
* 23880916
* 22306442
* 23881278

I don't remember which account had connected to that domain.



The error message and screenshot are exactly same as https://knowledge.hubspot.com/domains-and-urls/error-this-domain-was-added-by-another-hubspot-custom... (I can't provide my real screenshot because I had connected to another domain www.tinhvi.tech<>.)

If the problem cannot be resolved right now, I would like to know how long a deleted account will actually be deleted and all its connected domain will be released.

Thank you,
Phuc
[https://knowledge.hubspot.com/hubfs/hubspot_knowledge_base_logo.jpg#keepProtocol]<>
Error: "This domain was added by another HubSpot customer"<>
Academy Content Library A complete library of Academy’s free online video lessons and certification courses.; Academy Certification Courses A collection of lessons and practical exercises leading to an industry-recognized certification in HubSpot’s tools or strategy.; Classroom Training Schedule in-person training for a hands-on and personalized HubSpot training experience.
knowledge.hubspot.com

0 Upvotes