Cannot connect email to account

New Contributor

I am unable to connect my IMAP email and keep getting the same SMTP settings incorrect message, even though all port numbers are correct. I have tried all suggested workarounds by community posts but still unable to connect my email account.

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Community Manager

Hi @JoeTeam,


If you are looking for assistance with IMAP, can you please provide all the information requested here.

 

Thank you,
Jenny


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New Contributor

Thank you Jenny, I have attached the usual messages received. 

Please note that this is not a new problem or query, and my team members have experienced the same problem/obstacle. I have tried all possible combinations and suggestions on the boards with zero success. Many thanks.Screen Shot 2019-10-11 at 09.03.15.pngScreen Shot 2019-10-11 at 09.05.46.pngScreen Shot 2019-10-11 at 09.05.53.png

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Community Manager

Hi @JoeTeam,

 

Thank you for the information. Can you please try connecting over 587 for your SMTP port? 

 

Additionally, I have ungated your portal for the exchange beta. If you are still stuck, can you please try connecting through the exchange connection? 

 

Thank you,
Jenny


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New Contributor

Thank you for the suggestions Jenny, much appreciated.

I have tried the SMTP port setting to 587 with no luck.

Also, I receive the following message with the exchange set up.

Many thanks.

Screen Shot 2019-10-12 at 12.56.47.png

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