Cannot Send emails- tried everything.

Maricar
Member

Hi,

 

Good day. 

I cannot send email to my contacts and it displays an error message. Tried to do it both on Firefox and Chrome and also clear the cache but still getting the same error when trying to send emails. 

3 Replies 3
gelflex-cc
Recognized Expert

@Maricar 

 

Is your inbox connected? Sometimes they become disconnected and need to be reconnected.

 

go to settings - integrations - email integrations.  if it is enabled, try disabling and reconnecting. 

 

Good luck. 

0 Upvotes
Maricar
Member

Hi,

 

I did what you said and still getting the same error message.  

 

 

0 Upvotes
jennysowyrda
Community Manager

Hi @Maricar,

 

If you're still experiencing this issue can you please provide additional information? Where are you getting stuck? What have you tried so far? How is your inbox connected? 

 

The more screenshots, details and information you can provide, the better the Community can assist. I would also recommend searching in the knowledge base which has many articles about connecting inboxes and sending emails. 

 

Thank you,
Jenny