Cannot Edit Cookie Policy as Admin ["To edit these settings, you must be an authorized user"]

Occasional Contributor

Cannot make any changes to the Cookie Policy even though I am an Admin (although not a Super Admin) is this an error, or do I need to be a Super Admin to make changes to the Cookie Policy?

 

Screen Shot 2019-03-08 at 11.25.01 am.png

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Regular Contributor

I will suggest you contact support.

This might be a bug in your instance.

Best of Luck!

Community Manager

HI @crisph,

 

I would recommend clearing your cache and cookies, as well as confirming the issue occurs across multiple browsers and through an incognito window.

 

Additionally, I would confirm you are logged in through the proper user and that your permissions did not get changed.

 

Thank you,
Jenny


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Community Superstar

We've never seen a setting to adjust Admin permissions for Report settings (e.g., Cookie Policy). Does such a restriction for Admins exist and if so, where would it be set?

 

Thanks in advance.

Hope that helps.

 

Best,
Frank

 

MFrankJohnson-dot-com-HubSpot-Community-banner-gif-v20190817

Occasional Contributor

Hi Jenny, 

 

Unfortunately, it occurs on Safari and Chrome [using Incognito also].

 

I am logged into the correct account and under basic info I am still listed as an Admin.

 

What do you suggest?

 

Cheers, 

Henri

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Occasional Contributor

SOLUTION: I needed to be a Super Admin as I suspected. Thankyou everyone for your replies.