Cannot Edit Cookie Policy as Admin ["To edit these settings, you must be an authorized user"]

Contributeur occasionnel

Cannot make any changes to the Cookie Policy even though I am an Admin (although not a Super Admin) is this an error, or do I need to be a Super Admin to make changes to the Cookie Policy?

 

Screen Shot 2019-03-08 at 11.25.01 am.png

Répondre
0 Vote / Votes
5 Réponses
Highlighted
Contributeur régulier

I will suggest you contact support.

This might be a bug in your instance.

Best of Luck!

Highlighted
Gestionnaire de communauté

HI @crisph,

 

I would recommend clearing your cache and cookies, as well as confirming the issue occurs across multiple browsers and through an incognito window.

 

Additionally, I would confirm you are logged in through the proper user and that your permissions did not get changed.

 

Thank you,
Jenny


Did my post help answer your query? Help the Community by marking it as a solution
Highlighted
Superstar de la communauté

We've never seen a setting to adjust Admin permissions for Report settings (e.g., Cookie Policy). Does such a restriction for Admins exist and if so, where would it be set?

 

Thanks in advance.

 

Note: HubSpot is a constantly evolving platform. Please check the date of each post and view all solutions in that context -- see Marketing Hub Enterprise 2020.

 

Hope that helps.

 

Best,
Frank


Support • Web • Apps • Training

HubSpot's Hiring World-Wide!

Highlighted
Contributeur occasionnel

Hi Jenny, 

 

Unfortunately, it occurs on Safari and Chrome [using Incognito also].

 

I am logged into the correct account and under basic info I am still listed as an Admin.

 

What do you suggest?

 

Cheers, 

Henri

Répondre
0 Vote / Votes
Highlighted
Contributeur occasionnel

SOLUTION: I needed to be a Super Admin as I suspected. Thankyou everyone for your replies.