Cannot Connect My Inbox

[Upstart]

Getting SMTP error for a week now. Contacted my email host, sent them the allowlist instruction provided by HubSpot. They say they have followed all steps but still neither I nor any of my users can connect.

[TiphaineCuisset]

Hi @Upstart 

Thank you for reaching out!

Would you mind clarifying exactly the steps you're taking and where you're getting stuck? If you get an error message, can you send us a screenshot? The more information, screenshots, and details you can provide the better we can assist!

Could you confirm with your IT team if the following requirements are met? 

Technical requirements for connecting your inbox to HubSpot using IMAP

Could you and your team also follow all the steps of this resource to troubleshoot this issue? 

Thank you!

Tiphaine