Cannot Access Hubspot- Email linked is inactive

[ShelleyKarba]

The email address being used for my Hubspot login is no longer accessible as it is inactive. I can't log into hubspot to change it- as it gives me the following message, "we've noticed something different about this log in". Then the code gets sent to an email we don't have access to! I would like to change the log in email to a current one that is active.  The Hub ID number: 6399014. Thanks. 

[JenBerenguer]

@ShelleyKarba there is one more user in this account who should be able to add your new email. I'm a CSM at HubSpot but we don't have permission to create users for privacy reasons, so I recommend you first try to contact this other super admin if you can. 

Jen

[kelliknight]

I am having the same issue. I have transferred companies and no longer have access to the email I used to create my account last year. How can I get into my account????

[PamCotton]

Hello @kelliknight 

I would also recommend submit your information in the form at the end of this page here 

someone from our team will assist your further on this request.

Thank you,

Pam

[ShelleyKarba]

Thank you. Do you have a way to tell us who the other super admin is? Or what the email is? 

[JenBerenguer]

@ShelleyKarba I emailed both users asking to engage with this post 

[ShelleyKarba]

I know that Dylan is one of them- and he won’t receive the email because he has no access to it. Can you tell us who the other email is so I can contact them? I’m worried they won’t reply to this board and we need to access our emails ASAP.

[JenBerenguer]

Unfortunately, there were only these 2 users @ShelleyKarba, I'm afraid.

[ShelleyKarba]

Oh okay! So both super admins are Dylan but they are linked to two different Dylan emails? Is that right?

[JenBerenguer]

Hi @shelley I'm sorry, I can't disclose information from the portal. I've emailed both users, and I'll direct them to this post if I get a reply. If none of the emails from the users are active, I'm afraid I won't be able to help, I'm sorry. 

[ShelleyKarba]

So we will just lose access to our address list and account if they don't respond back to this forum? Is there someone that we can talk to directly that isn't through a public forum that can help us?

[PamCotton]

Hello @ShelleyKarba 

You can submit your information in the form at the end of this page here 

And our team will continue assisting in this case over email.

Kindly,

Pam