Cannot Access Hubspot- Email linked is inactive

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New Contributor

The email address being used for my Hubspot login is no longer accessible as it is inactive. I can't log into hubspot to change it- as it gives me the following message, "we've noticed something different about this log in". Then the code gets sent to an email we don't have access to! I would like to change the log in email to a current one that is active.  The Hub ID number: 6399014. Thanks. 

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HubSpot Employee

@ShelleyKarba there is one more user in this account who should be able to add your new email. I'm a CSM at HubSpot but we don't have permission to create users for privacy reasons, so I recommend you first try to contact this other super admin if you can. 

Jen

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New Contributor

Thank you. Do you have a way to tell us who the other super admin is? Or what the email is? 

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HubSpot Employee

@ShelleyKarba I emailed both users asking to engage with this post 

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New Contributor
I know that Dylan is one of them- and he won’t receive the email because he has no access to it. Can you tell us who the other email is so I can contact them? I’m worried they won’t reply to this board and we need to access our emails ASAP.
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HubSpot Employee

Unfortunately, there were only these 2 users @ShelleyKarba, I'm afraid.

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New Contributor
Oh okay! So both super admins are Dylan but they are linked to two different Dylan emails? Is that right?
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HubSpot Employee

Hi @shelley I'm sorry, I can't disclose information from the portal. I've emailed both users, and I'll direct them to this post if I get a reply. If none of the emails from the users are active, I'm afraid I won't be able to help, I'm sorry. 

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New Contributor

So we will just lose access to our address list and account if they don't respond back to this forum? Is there someone that we can talk to directly that isn't through a public forum that can help us?

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Community Manager

Hello @ShelleyKarba 

 

You can submit your information in the form at the end of this page here 

And our team will continue assisting in this case over email.

 

Kindly,

Pam


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Visitor

I am having the same issue. I have transferred companies and no longer have access to the email I used to create my account last year. How can I get into my account????

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Community Manager

Hello @kelliknight 

 

I would also recommend submit your information in the form at the end of this page here 

someone from our team will assist your further on this request.

Thank you,

Pam


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Join regional conversations by changing your language settings !