Can't update the user's name

[OBetzalel]

Hi guys,

I am trying to update the name of the user in the system and I received this message:

What can I do?

Thanks!

[OBetzalel]

@karstenkoehler As always, thank you very much my friend!

[karstenkoehler · Accepted solution]

Hi @OBetzalel,

Have you asked the user to update their name on their own? If the user is in multiple portals, this is a safeguard against you "deciding" how they appear in other portal, I would say.

Best regards