Can't log in to https://connect.com

[DHaven]

I get the following screenshot on Firefox and Chrome with my Macbook:

I just got the SEO certification, and the site told me to go https://connect.com to make an account for it. I can't do that with this issue.

[kvlschaefer]

Hi @DHaven,

Thanks for reaching out to the Community!

If you're still experiencing the issue, may I get you to clear your cache and cookies, please? I've included a couple of step-by-step articles below from Google below for you. 

Google | Clear cache and cookies

Google | Incognito mode

Once you've cleared the cache and cookies, can you try to view this page please? If the issue is still persisting, you may need to try it out in Incognito mode to see if you're able to view the page. If you're able to see it in Incognito but you're not able to see it in the normal browser, there's then a high likelihood that there's an extension installed in the Google Chrome browser that's blocking this page.

If you can try these steps out and let us know how you get on, that'd be great. 

Thank you!

Best,

Kristen

[DHaven]

No. It doesn’t work. I’ve tried incognito on both Firefox and Chrome. Chrome says it needs cookies in incognito. I decided to just clear my site cookies outside of incognito. Still didn’t work.

[kvlschaefer]

Hi @DHaven,

That does sound odd indeed! 

Just to confirm, you are seeing this message when you click on the login button on this page correct? 

How are you logging into the site? Are you using the HubSpot login process (email and address prompt) or login via Google or SSO? 

Thank you,

Kristen