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cjcollins329

‎Jan 24, 2023 4:07 PM

Member

Can't hear ringing when making calls

SOLVE

I got a new computer, an Asus Vivobook with an i7 processor, 16gb ram, and other specs that meet minimums for using HS. For some reason with this new computer I don't hear ringing when I make outbound calls with HS when calling in the browser setting. If I dial through my phone I can hear the ringing. When someone answers or when the voicemail kicks in the audio is clear but ringing is not.

I've cleared cache and cookies.

The twillio test shows that my connection for the call seems to be good so I don't think that is the issue.

Does anyone have any ideas what could be causing this or how to fix it?

Professional
0 Upvotes
1 Accepted solution
cjcollins329
Solution

‎Jan 24, 2023 5:57 PM

Member

Can't hear ringing when making calls

SOLVE

SOLVED
There was a setting on the computer that had AI Noise Cancellation enabled. It turned the sound of the ringing down which is why there wasn't audio until someone answered the call.

View solution in original post

2 Replies 2
cjcollins329
Solution

‎Jan 24, 2023 5:57 PM

Member

Can't hear ringing when making calls

SOLVE

SOLVED
There was a setting on the computer that had AI Noise Cancellation enabled. It turned the sound of the ringing down which is why there wasn't audio until someone answered the call.

MiaSrebrnjak
Community Manager

‎Jan 25, 2023 10:06 AM

Community Manager

Can't hear ringing when making calls

SOLVE

Thank you for updating the post @cjcollins329! 👍 🙂 


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Can't hear ringing when making calls
SOLVED There was a setting on the computer that had AI Noise Cancellation enabled. It turned the sound of the ringing down which is why there wasn't audio until someone answered the call.
SOLVED There was a setting on the computer that had AI Noise Cancellation enabled. It turned the sound of the ringing down which is why there wasn't audio until someone answered the call.
Sales
Jan 25, 2023