Account & Settings

MMuhl
Participant

Can't edit currency exchange rate

SOLVE

Hi,

I can't edit/change the exchange rate manually. I receive the following error. Any idea what's wrong? I want to set the exchange rate to 1

 

MMuhl_0-1656439875965.png

 

0 Upvotes
2 Accepted solutions
kvonloesecke
Solution
Community Manager
Community Manager

Can't edit currency exchange rate

SOLVE

Hi @MMuhl,

 

Thank you for providing details on the steps you took!

 

Can you confirm if you are a Super Admin in your account? In order to edit currencies,  you need to be a super admin to edit currencies as outlined here and also have edit account defaults checked off in your user permissions. 

 

Best,

Kristen

 


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0 Upvotes
MMuhl
Solution
Participant

Can't edit currency exchange rate

SOLVE

I am not, this might then be the issue. Thank you.

View solution in original post

6 Replies 6
kvonloesecke
Community Manager
Community Manager

Can't edit currency exchange rate

SOLVE

Hi @MMuhl,

 

Thanks for reaching out!

 

In order to determine if this is a caching issue, could you try the following please:

  • Clear the browser's cache
  • Attempt to edit the currency in a separate browser or in incognito
  • Disable any extensions or plugins within the browser

 

Thank you,

Kristen


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0 Upvotes
MMuhl
Participant

Can't edit currency exchange rate

SOLVE

Hello,

 

I tried all of the above, but the problem still exist.

0 Upvotes
kvonloesecke
Community Manager
Community Manager

Can't edit currency exchange rate

SOLVE

Hi @MMuhl,

 

Thanks for trying those steps out!

Could you please confirm you are following the steps in this article here, to ensure that you are taking the same steps to manage currencies? 

If you enter a different number under the exchange rate and click save, do you still see this error message?

 

Thank you,

Kristen


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0 Upvotes
MMuhl
Participant

Can't edit currency exchange rate

SOLVE

I am following these exact steps. It's pretty straight forward, but the same error message pops up when I try to change the exchange rate of the USD currency, which is not the default currency. I need the exchange rate to be 0 or 1. 

MMuhl_1-1656511597922.png

 

MMuhl_0-1656511575512.png

 

0 Upvotes
kvonloesecke
Solution
Community Manager
Community Manager

Can't edit currency exchange rate

SOLVE

Hi @MMuhl,

 

Thank you for providing details on the steps you took!

 

Can you confirm if you are a Super Admin in your account? In order to edit currencies,  you need to be a super admin to edit currencies as outlined here and also have edit account defaults checked off in your user permissions. 

 

Best,

Kristen

 


Did you know that the Community is available in other languages?
Join regional conversations by changing your language settings !
0 Upvotes
MMuhl
Solution
Participant

Can't edit currency exchange rate

SOLVE

I am not, this might then be the issue. Thank you.