Account & Settings

KMDK
Member

Can't connect work e-mail

I'm a part of a larger educational institution where I amongst other things teach startups how to get started with CRM, including Hubspot. 

Entrepreneurs (fx. researches spinning out) with mails coming directly from the educational instituion can't connect their emails to Hubspot. They get the following message:

Request Id: c9aa9df8-07df-4154-8d45-eac82e651000

Correlation Id: 73dc6764-f4d0-43eb-acc9-55e83f497f84

Timestamp: 2024-12-13T09:22:16Z

Message: AADSTS7000112: Application '450987b3-a09a-4f14-9b2c-4f301d1e15f5'(HubSpot Sales) is disabled.

Our IT-department says, that this is not due to internal settings, but rather that Hubspot has to approve it as a domain or something like this. Trying to work out who can help me solve this?

 

Thanks.

(Was told to come here by Hubspot Sales agent)

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4 Replies 4
franksteiner79
Key Advisor

Can't connect work e-mail

Hi @KMDK 

 

Sound to me like those users are missing Personal email access in their permissions to connect an email.

 

Frank

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Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project
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KMDK
Member

Can't connect work e-mail

Hi Frank,

Thanks - but who would be able to grant them that? I'm assuming the problem is that the all have the same extension, (fx. @ouruni.com), but they are making their own individial accounts where noone else is invited.

Best,
KMDK

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franksteiner79
Key Advisor

Can't connect work e-mail

Hi @KMDK 

 

Whoever is the admin and invites these users into the HubSpot account should give the correct permissions to connect their inbox.

 

Frank

Found my comment helpful? Great! Please mark it as a solution to help other community users.


Frank Steiner

Marketeer | HubSpot Expert | CRM Consultant

InboundPro

Let's Talk About Your Project
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KMDK
Member

Can't connect work e-mail

Hi Frank, there are noone else than them connected to the accounts? They are admin, they made the accounts.

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