Can't connect my personal email

[levelchart8]

When I try to connect my personal email (Office 365), it says "Sorry. HubSpot couldn't connect to your inbox."

When I "share this message with IT" it says the message is "undefined"

Support told me to post here.

I have no idea what to do.

[Jnix284]

Hi @levelchart8 here is the knowledge base article to set up the hubspot sales office 365 add-in. have you gone through each of these steps one by one?

This article has troubleshooting:

If you're having trouble installing the add-in, make sure you meet the following requirements:

• use a supported version of Outlook.

Please note: Outlook installed from the Microsoft Store is not compatible with the HubSpot Sales Office 365 add-in. Check your Outlook version to ensure it is Click-to-run. 

• have access to the Microsoft store.
• have the necessary permissions from your email administrators to use third party add-ins in your inbox.
• add the add-in in each inbox if you're using multiple inboxes.  
• connect your inbox.

[levelchart8]

I am trying to connect with webmail, not the desktop client --- so the microsoft store incompatibility is not the issue

[Jnix284]

@levelchart8 can you share a screenshot of the actual error message?

[levelchart8]