Can't connect my iCloud account

[adrefs]

I am trying to connect an iCloud email account and I just can't get it to work.  It gets to the page where it asks for both the IMAP and SMTP server adresses and yet I CAN NOT find that on my Mac.  I can easily find the settings page in my mail account but the requested data just isn't visible.  Seems like this ought to be simpler.

[kvlschaefer]

Hi @adrefs,

Thanks for reaching out! 

I wanted to share this help article from Apple regarding IMAP and SMTP server addresses for iCloud email addresses. Here's a guide on how to find IMAP and SMTP information on a Mac as well. 

We would recommend reviewing the technical requirements for IMAP with your IT team. You must meet all of the technical requirements before you can connect.

I hope this helps!

Best,

Kristen

[adrefs]

Thanks but none of this is working. No matter what I try nothing works!

[kvlschaefer]

Hi @adrefs,

I'm sorry to hear that! 

Could you clarify what steps exactly you're taking and where exactly you're getting stuck? Are you seeing an error message? The more information, screenshots, and details you can provide the better we can assist. 

Thank you,

Best,

Kristen