Can Admin mute notifications for a user?

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Regular Contributor

Can notifications be temporarily muted for one user? If we import leads for a tradeshow and assign multiples (20-30 leads) to one user, they will get 20 lead assignment emails, followed by reminders, etc.. Can this be avoided?

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Community Manager

Hi @cursu,

 

Are you referring to the real time notifications through the extension or the user notifications? 

 

You can mute HubSpot sales notifications through here and you can learn more about configuring all user notifications here.

 

Thanks,

Jenny


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Regular Contributor

@jennysowyrda,

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Community Manager

Hey @cursu,

 

Is the email being sent from you (your email address) to your contact owners? If so, that sounds like a workflow to me, in which case you would need to turn the workflow off temporarily. For more information on how this would work, click here.

 

If I am misunderstanding the type of email being sent, then it likely is a user notification in which case the only way to mute them would be to disable them. 

 

Thank you,
Jenny


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Regular Contributor

Hi Jenny,

the emails I was referign to were Hubspot notifications, not any workflows. When a contact is assigned to a Hubspot owner, they get a email notification. We haev cases when we assign a lot of contacts at the same time. I think it will be a useful feature to be able to  'pause' notification on behalf of the user so they do not get 3-50 emails at once.

 

thanks.

Corina

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Occasional Contributor

i completely agree. i have many use cases where this is needed. 

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Regular Contributor

I see this is selected as "solved" but I'm not seeing the solution.  Most of my sales team has their notification preferences set to email them when they are assigned a contact.  There are situations where the owner assignment notification isn't necessary, such as; when we upload multiple contacts into our system or re-assign multiple contacts at once.  Our sales team views these as "noise" and, unfortuantely, creates some headaches.  

 

It would be nice if an Administrator had control over these notifications for a Hubspot User or Team, or was able to control Notifications for a particular event, such as re-assignement of leads.

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New Contributor

I came across this looking for the answer as well... definitely NOT solved. I dont get why there isnt a more enhanced way for the Admin/Super Admin to control visibility and alerts among sub users... usually thats what admin roles are for, basically