Business Unit / Multi brand / Multi brand knowlodge base / Primary domain per brand

[WA]

we would like to integrate a second brand so we can break down all processes by brand for example:  a second primary domain, a second knowlegde base and so forth.

[karstenkoehler · Accepted solution]

Hi @WA,

Just to clarify, I do not work for HubSpot, see my signature here. I'm a freelancer.

Other users have requested the ability to add a second knowledge base. The product team is currently not planning this, see here: Multiple Knowledge Bases

You can upvote the request and comment with your perspective. The product team might review their decision in the future.

As of now, it is unfortunately not possible.

If this answers your question and consider this thread closed, you can make it easier for others to find this information by accepting my reply as a solution. I'd appreciate it.

Best regards!

[karstenkoehler · Accepted solution]

Hi @WA,

Good news, multiple knowledge bases are now in beta. Below is the announcement, here's the knowledge base article: https://knowledge.hubspot.com/knowledge-base/create-multiple-knowledge-bases

Best regards!

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Knowledge Base

[Public Beta] Create Multiple Knowledge Bases

Mar 15, 2023

What is it?

In the past, it was only possible to have one knowledge base within a HubSpot account. It is now possible for Service Hub Enterprise accounts to host multiple knowledge bases with distinct branding and content, all within one HubSpot account.

Why does it matter?

Businesses need ways to support different audiences - whether because they have multiple products, brands, or varying customer needs.

Answers can be challenging to find if they are all in one place, which generates customer confusion and avoidable customer support volume.

With Service Hub Enterprise, accounts can now create multiple Knowledge Bases, making their articles more targeted to their specific customer segments and needs.

How does it work?

With this update, Service Hub Enterprise users can navigate to the knowledge base tool and create additional Knowledge Bases.

Read more in this article.

Who gets it?

Service Hub Enterprise

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[WA]

Hi @karstenkoehler , we already have the business unit feature but we can't setup a second primary domain for our second brand and can't integrate a second knowledge base. So it would be nice if you can add this as a feature.

[karstenkoehler · Accepted solution]

Hi @WA,

Just to clarify, I do not work for HubSpot, see my signature here. I'm a freelancer.

Other users have requested the ability to add a second knowledge base. The product team is currently not planning this, see here: Multiple Knowledge Bases

You can upvote the request and comment with your perspective. The product team might review their decision in the future.

As of now, it is unfortunately not possible.

If this answers your question and consider this thread closed, you can make it easier for others to find this information by accepting my reply as a solution. I'd appreciate it.

Best regards!

[karstenkoehler]

Hi @WA,

This would be an additional product in HubSpot, you can find a feature breakdown of different options when you scroll down on this page: https://www.hubspot.com/business-units

After reviewing this, do you have any specific questions?

Best regards!