Automatically capture contact details not workingSOLVE
4 weeks ago
I have yet to see the Automatically capture contact details feature work yet. My settings are turned on, inbox synced, and I typically use Gmail (in Chrome) with the Hubspot extention to communticate with clients and log their information. Am I doing something wrong?
I understand this feature is not retroactive to old emails, but even new emails from clients not in the CRM do not get populated with details from their signatures (which I understand probably doesnt work with those image type signatures, but it's not even working for basic text type signture details).
Solved! Go to Solution.
3 weeks ago
Thanks for getting back to me,
Can I just make sure that you :
- have cleared your browser cache?
- made sure that you don't have any chrome extensions like firewall, ad block, ad blocker that could impeach the Contact Card to appear
- make sure, if you have several Gmail accounts, that you are connected to the good one
Thank you for help here!